Privacy Policy

Alpha Veneers Privacy Policy

Alpha Veneers Ltd (the “Company”) is a private limited company, committed to maintaining the privacy of its users. Privacy of our users is of the utmost importance to us. Collected information is only used in the decision making and manufacturing process of your customised product and in making informed decisions when you are using our services. To better protect your privacy, we have explained the way we collect information and its usage solely for production purposes of your customised product and the way your information is collected and used on this site.

​​For the purposes of this purchase agreement, the terms “we”,​ ​”us​”, and “our​” refer to our company. While ​​”you” refers to you, as a user of our service. By accepting our privacy policy and our terms and conditions [add link], you consent to our collection and use of your personal and statistical data information, as described in this privacy policy.

1) The Information We Collect

When purchasing our Alpha clip-on veneers, user personal and statistical data information is collected. Personal information includes such things as your name, address, email address, mobile number and credit/debit card information. Statistical data information includes your website visits, your web browser (e.g., Opera, Chrome, Internet Explorer, etc), your operating system (e.g., Windows XP or Mac), your IP address, referring/exit pages and URLs, submitted choices and preferences, number of clicks, and on-site navigation choices. We may employ third party services to help us analyse this information, who will also ensure your data and information is treated with the same sensitivity and security as we treat it.

2) How we use this information

We primarily use this information to communicate with you, answer your queries, action any order requests, provide technical support, inform you of our promotional offers or contact you regarding any potential issues. Sometimes, we might send you information about our products or discounts, if you have subscribed to our regular communications. We may use the provided information to carry out market research. However, for this purpose and prior to any market research taking place, we will always contact you via email to seek your consent.

a. How we use this information

The security of your personal information is of the utmost importance to us. We will never sell, trade, rent or otherwise share your personal information with third parties for marketing purposes. We may share your personal information with vendors who provide services to us, such as our email communications servers allowing access to user email addresses, for communications purposes. However, those vendors only use your personal information against our guidelines and in accordance with our privacy policy and they will never share or use this information for any other purposes.

b. Statistical Data Information

We use your statistical data information to help us improve our services and personalise your user experience. Statistical data information regarding your computer and browser settings can be used to improve our web design, content and functionality allowing us to provide you with a more tailored interface. We may also aggregate statistical data to track trends and analyse user site patterns, site usage or to help us with strategic development purposes. This privacy policy does not limit in any way our use or disclosure of statistical data information and we reserve the right to disclose statistical data information to our partners, advertisers and other third party services, at our discretion. However, in certain circumstances, we may be under legal obligations to disclose personal identifiable information in response to a court order or law enforcement agency’s request.

c. Information we do not collect

We do not store any credit or debit card details of our customers. Moreover, All PayPal transactions are handled by PayPal or Third Party Consumer Finance.

3) How we protect your information

The protection of your personal information is very important to us and, as such, we have set up extensive physical, electronic and managerial procedures, to safeguard your data, to prevent any unauthorised access, maintain data security, and ensure correct use of your information collected online. We have implemented security measures to protect your personal information from any unauthorised access. Your account is protected by your account password and we also advise you to take any appropriate steps to keep your personal information safe, and never disclose your password to anyone. We also protect your information from potential security breaches by applying technology security measures such as encryption, firewalls and secure socket layers. These measures, however full-proof, can never guarantee your information will not be accessed, disclosed, altered or destroyed by breach of firewalls or secure server softwares. By using our service, you acknowledge you understand and agree that you are aware of these technical risks.

4) Your rights regarding the use of your personal information

If you subscribe to our communications, our company will send you marketing or promotional emails, from time to time. However, you have the right to unsubscribe from any such emails, by following our unsubscribing instructions provided in each email or by writing to us directly by email or via our live chat.

5) How you can access or correct information

You can access or correct any of your personal information by logging into your account on our website, or by writing to us directly at support@alphaveneers.com, should you encounter any difficulties. Please be aware that, in order to protect your privacy and security, we will take steps to verify your identity before granting you access or making corrections.

6) Changes to our privacy policy

We reserve the right to change this privacy policy and our terms and conditions at any time. You will be notified if any significant changes are made to our privacy policy, via a notice sent to your primary email address on your account or via a prominent notice on our site. Any other minor changes or clarifications will take effect immediately. You can periodically check the site and privacy page for any further updates.

7) Contact us

​Should you have any questions about this privacy policy or this site practices, please contact us at support@alphaveneers.co.uk or by visiting our About Us page query form.